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Do You Need to Incorporate Defamation and Threat Clauses in Your Terms and Conditions?
A customer asked for a refund when my terms and conditions make it clear that there aren’t any refunds. She was cross and said “do I need to take this further” which I assumed was some kind of smear campaign or social media post shooting me down in flames. So I...
Protecting your Intellectual Property rights in a professional collaboration
I am providing courses to an organisation that wants to employ me but I am concerned about owning the IP in materials that I create. I know that employers typically own the IP in works created by employees, so is there anything that I can do about this? To...
Global connections, local compliance: Navigating GDPR with international Virtual Assistants
If I use a VA from Fiverr, and they are not based in the UK, how does it work in terms of letting them have access to my systems/patients’ data from a legal/GDPR perspective? Is there anything else I should be aware of? When working with a non-UK VA, make sure...
The soft opt-in dilemma: Balancing customer consent and re-engagement in email marketing after a purchase
If someone unsubscribes from marketing emails then at a later date buys a product or service, is the soft opt-in relevant, or should they stay unsubscribed because they clicked the unsubscribe link on a previous marketing email? In the UK, the Privacy and Electronic...
Silent clients, rising fees: How to navigate raising your fees with unresponsive clients
If I write to my clients varying the monthly fee in accordance with the terms of my contract and they don’t reply and don’t increase their direct debit, what can I do? Firstly, what do your existing terms of business say about being able to vary the monthly payments...
Badge of honour: Legal considerations for launching an accreditation programme
I want to develop an accreditation and a ‘badge’ for organisations that meet certain standards in relation to light nutrition. Are there any legal considerations before my social enterprise does so? It is entirely possible to set up an accreditation programme....
Train the Trainer Programmes: the legal do's and don'ts
What do I need to think about when launching a train the trainers programme both in the UK and overseas? With a train the trainer program, you are training people in your particular methodology or technique so that they can then deliver this training to their own end...
Noticed another company using your trademarked name? When to send a Cease and Desist Letter to protect your brand
I have noticed that another business owner who offers the same services as I do is using my business name in relation to which I have a registered trademark. Shall I send a cease and desist letter? If you discover that another business or organisation is using the...
Does my trademark cover abbreviations and acronyms of my business name?
If I register my full business name as a trademark, but then we start more often using an abbreviation or acronym of that name, can I stop businesses that use that abbreviation or acronym from doing so? A registered trademark confers upon you a monopoly to use your...